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Most jobs do not have just one specific trait. For example:
a chef must possess creativity and good organizational skills….not just be a
great cook! A banker is no exception. When dealing with ones finances, the banker
must be a great communicator as well as possess strong mathematical skills and
even provide the time and date on some occasions. LOL
However, among many other traits, one of the most crucial
traits for a banker is empathy. To put
it simply, we need to have the capacity to feel what our customer feels.
This became more evident to me recently, when several individuals
dear to my heart visited me. All of
these young people come from similar backgrounds but through choices and
circumstances each took a very different path.
Two young men came to visit my office with financial
questions. While one chose college (not an easy path), the other decided he
would wait and work for a while in the family business, putting off continuing
his education. The third was a young lady
who had been through a pivotal and emotional week celebrating the life of a
special young man known to us all. The
impact that he had on her life gave her a determination to succeed no matter
what.
As my family and I begin to celebrate what is traditionally
known as Holy Week, I started to ponder how events in our lives impact our
financial decisions now and in the future.
I realized a good banker must look at each “transaction” with the
capacity to feel what the other person feels and not just from an analytical
perspective or from a debt to income ratio.
I knew each young person personally, their families, and “oh the
possibilities” in each one. Seeing more than the numbers gave me a heartfelt
answer for each of them. And that is
“Community Banking At Its Best”!
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